CRM Consultant
Ivan has
- more than 10 years of experience in business analysis, collecting customer functional and technical requirements
- more than 10 years in defining Logical architecture of the business systems
- excellent knowledge of CRM business processes in sales and marketing organizations based on SAP best practices
- essential knowledge of CRM applications in the entire life cycle with profound understanding of customer needs, demands and paint points
- strong business acumen of customer service roles and functions
- excellent communication skills - verbal and written
He is
- familiar with the CRM architecture and middle ware components
- a creative designer of the missing sales and marketing processes and an experienced process re engineer
- experienced in the full implementation life cycle
- very good and systematic in the application functionality testing